Reference

How kahl88 Handles Your Personal Information

Your account data belongs to you, and we're clear about how we use it. This policy covers what we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and move through the platform — so you know exactly where…

Account data kept securebKash, Nagad, Rocket transaction privacyNo data sold to third partiesYour right to request deletionContact us to update your details
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kahl88 How kahl88 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Team online

Live Chat

Open the chat widget from any page on your account. Our team handles data requests, wallet queries and account access issues. Response times vary by volume.

Email Support

Send your data request or privacy concern to our support address. Include your registered account email and the wallet type — bKash, Nagad or Rocket — so we can locate your records quickly.

Account Help Centre

Your account dashboard has a help section where you can submit a data access or deletion request directly. This creates a tracked ticket so you can follow the status.

DATA HANDLING IN PRACTICE

How We Protect and Manage Your Information

Cookies and Session Tracking

We use cookies to keep your session active across pages and remember your preferred wallet method. You can manage cookie preferences from your browser settings at any time without losing your account.

Account Security Controls

Each login generates a one-time verification step tied to your registered mobile number. If you change your bKash or Nagad wallet number, we require identity confirmation before updating account records.

Data Retention and Deletion

Active account data is retained while your account is open. After closure, we keep records for the period required by applicable rules in eligible regions, then delete them. You can request early deletion via our support team.

Who Sees Your Data

Payment processors handling bKash, Nagad and Rocket transfers access only the transaction reference they need to clear your deposit. No broader profile data is shared with them beyond what the transfer requires.

Your Privacy Rights — Common Questions

Real questions we get about data, account records and wallet privacy — answered directly so you know what applies to your account.

We collect your name, contact number, email address and the wallet identifier you use — bKash, Nagad or Rocket. We also log device type and session activity to keep your account secure across devices.

Only with the payment processor that clears your transaction. We share the minimum needed — transaction reference and amount — and nothing else. Your wallet credentials are never stored or passed on.

Submit a data access request through the help section in your account dashboard or email our support team with your registered contact details. We'll confirm your identity and respond within the timeframe allowed by applicable rules.

Yes. Contact us via live chat or email with a deletion request. After we verify your identity, we'll close the account and remove personal records after the mandatory retention period for eligible regions has passed.

Cookies keep your session active, remember your payment method and help us detect unusual login activity. You can block or clear cookies in your browser settings, though some account features may not work without them.

We require identity verification before updating any wallet number on your account. Once confirmed, the old number is replaced and is no longer linked to your transaction history going forward.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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